Return Policy Page
Welcome to Orimock!
We want to ensure you have a smooth and clear experience on our platform. Please read our return and refund guidelines carefully.
Eligibility for Returns & Refunds
Digital Products: Due to the nature of digital downloads, mockups, and graphic assets, all sales are generally final once the files have been downloaded or accessed.
Exceptions: A refund or return request may be considered if there is a verified technical defect with the file, an accidental duplicate purchase, or if the product does not match its official description.
Requesting a Refund
Timeframe: Any issue or refund request must be submitted within 3 to 7 days of the original purchase date.
Support Process: To request a review, please reach out to our support team with your order ID, account details, and a clear explanation or screenshot of the issue.
Processing Time
Once your request is reviewed and approved, refunds are processed through the original payment method and typically reflect within a few business days depending on your financial institution.
OriMock
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